- free returns
- free shipping
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Orders, Returns & Warranty FAQs
Products
Where does refurbished storage and networking equipment come from?
We procure used and surplus IT hardware from all kinds of organizations that
have
upgraded their systems as well as from maintenance companies and lots from MFG's
surplus. We do not buy damaged or recycled equipment. All storage and networking
hardware sold by Boost Hardware is guaranteed to be 100% authentic OEM products
and
original Manufacturers.
Does Boost Hardware sell New IT Hardware equipment?
Yes, we do have partnerships and direct bulk purchasing power of brand new
storage
and networking equipment direct from Manufacturers and other organizations. All
new
IT Hardware equipment come with full MFG warranties.
Condition
What does your refurbishing process entail?
Before any IT hardware equipment is accepted for sale as Certified Refurbished
Hardware at Boost Hardware, it is thoroughly tested to ensure it will meet our
official authentic standards. We test, and reset every piece of IT Hardware to
its original factory settings and wipe clean. Each component is tested numerous
times throughout the refurbishment process, ensuring long-term performance and
reliability along with our guaranteed 1 year warranty.
What is the difference between your refurbished products and other used products I
see online?
Not all used equipment qualifies as "refurbished" IT hardware. Some IT hardware
resellers online will tell you that “used” gear is the same thing as
“refurbished” gear, but this is rarely the situation. Many resellers sell both
“used” and “refurbished” equipment that has never been wiped, cleaned,
refurbished or even tested in any way.
Boost Hardware guarantees the quality of our equipment and will never sell anything that hasn’t been fully tested and returned to its original equipment manufacturer (OEM) factory settings. All of our Certified Refurbished Hardware is tested and cross referenced to ensure that the model and serial number match, and are verified for authenticity and gone through a rigorous quality control process.
Boost Hardware will also appoint a specific IT Hardware Specialist to your order and help with any questions you may have!
Boost Hardware guarantees the quality of our equipment and will never sell anything that hasn’t been fully tested and returned to its original equipment manufacturer (OEM) factory settings. All of our Certified Refurbished Hardware is tested and cross referenced to ensure that the model and serial number match, and are verified for authenticity and gone through a rigorous quality control process.
Boost Hardware will also appoint a specific IT Hardware Specialist to your order and help with any questions you may have!
What types of organizations buy refurbished IT hardware?
1000's of well established companies buy refurbished IT hardware when it meets
their business requirements and these organizations come in all shapes and
sizes. Boost Hardware has a wide variety of clients ranging from Government,
Education, small business all the way to Fortune 1000 companies. We serve a wide
range of industries including healthcare, retail, finance, IT and non-profit
organizations.
Warranty & Returns
Are you an authorized HP Partner?
Yes! We are proud to be an authorized HP Partner for new and refurbished IT
storage and networking equipment.
Are you an authorized Dell Partner?
Yes! We are proud to be an authorized DELL Partner for new and refurbished IT
storage and networking equipment.
What is your warranty on refurbished equipment?
Boost Hardware provides a 1 year parts replacement warranty on all equipment, so
do not worry and buy with confidence!
How do I return a product?
Please call 888-352-2298 to discuss your RMA return options.
Shipping
Do you offer overnight shipping?
Yes! We offer overnight same day shipping along with many other shipping options
you can choose from including FREE ground shipping.
Do you ship internationally?
We sure do! If you can not check out online, please call us directly or chat
online for all international orders, we are live and happy to assist.
Payments
How do I pay for an order?
Simple. You can order right on our website using your CC or Paypal, or give us a
call and we would be happy to help you checkout over the phone!
Are there any hidden charges?
No. Never! Boost Hardware will never charge Credit Card fees or hidden fees when
placing an order.
Do you offer Net 30 credit Terms?
We sure do! We offer terms to all approved qualified buyers. Please contact us
directly to get set up for approval on Net 30 Term payments.
Order Status
How do I check the current status of my order(s)?
Easy! Simply log into your Boost Hardware account and click "order status" and
your tracking info or order updates will appear or chat with us online or give
us a ring, we are here and always happy to help.
When or how can I cancel my order?
You can always request to cancel your order before it has been processed and
shipped, normally 24 hours. However, if it is past the cancelation window, just
give us a call and we will see what we can do for you and get your order stopped
immediately if possible.
Other questions? Please call Boost Hardware at 888-352-2298 to speak with one of our helpful
IT
Hardware Specialists today!